Kloog Benefit Generator

At Kloog we design and build business process solutions for our clients from the ground up. The Kloog Benefit Generator Module helps us to analyze, design and create an efficient, secure and well defined process that is ideally suited to the specific needs of our client. This allows us to deliver a process that is robust and dynamic.

 

 

 

1. Transition

Transition of existing business to the Kloog modules is an essential process by itself. By clearly identifying roles, responsibilities and process-flows of the transitional functions our Transition Team oversees the change-over efficiently, maintaining the integrity of existing operations.

 

2. Redundant Infrastructure Solution (RIS)

This approach allows us to integrate the benefits of management control with infrastructure capability. The project can be split up at multiple infrastructures to ensure redundancy and produce a healthy competitive environment between teams. The control being centralized implies that quality standards are consistent and in fact they increase from a set standard.


The customer oriented process is given highest importance as the implementation follows set processes which are the same for all locations/infrastructures.

 

The benefits of this system are:

  1. No technical based downtime as redundancy exist
  2. Easy to scale up projects as volumes increase
  3. Greater benefit for the customer as team based competition and incentives are provided, increasing the enthusiasm level
  4. Training and quality standards are significantly higher as they are separate entities from the operational team overlapping for knowledge transfer

3. Focus on the training lifecycle

At Kloog we are committed to the entire lifecycle of the training process. From the time of employment onwards our employees are trained not only in the process specifics but also inputs are continuously given to improve the overall growth-curve of our employees.

Though initially most companies have minimum set standards for the employees before they actually move to production, the minimum is never a set standard. By calibrating training standards we are not only able to provide consistency to our clients but we are also able to provide the correct inputs during the training process. We keep our employees up to date with quality methodologies, market trends and cutting edge outsourcing techniques. Our training program serves as a change agent, allowing for the constant change and dynamism required in the offshoring industry.

 

4. Systems and Records

The Kloog process is very meticulous in documenting all procedures, changes, and work flows. Client communications and commitments are all documented internally to avoid people dependencies. In an industry known for people fragility we pay particular attention to communication gaps between our team and our customers. Our attitude with data remains the same, especially in the support functions. Data is captured at crucial points right from the beginning of a process, allowing us to be able to analyze the system in the shortest possible duration.

 

5. Client Security and Confidentiality

Kloog ensures that the clients’ data on a technological level as well as on an access level is secure. This includes monitoring who has access to the confidential data and making sure all data is destroyed when not needed (data purging). Our monitoring system makes sure we know where your data is at all times, our proactive approach keeps your data secure at all access levels.

 

6. Customer Feedback  and Market Pulse Analysis

At Kloog we understand and value your customers. Therefore we realize that it is essential for you to hear what your customers have to say. We make sure that we get on going customer feedback and analyze in a way that is useful to your business.


As an extra service we survey and analyze the market, so you are up to date on market trends as well as what your competitors are up to. Kloog provides you the information you need to stay a step ahead.

 

7. Kloog Quality

For more on Kloog Quality, please click here.