Process Outsourcing - Contact Center Services
At Kloog we understand that happy customers make happy and successful businesses. Whether we are dealing with prospective customers or with existing ones we keep all processes focused on customer satisfaction.
In keeping your customer happy we help you:
- Reduce your costs significantly
- Create and retain a loyal customer base
- Keep your customers informed of new products and services
- Gather, analyze and communicate customer feedback, helping you to grow and expand your customer base.
A few important characteristics of our delivery model are:
- Scalability to any extent (through our RIS solution)
- Constant Uptime (RIS solution)
- Consistency in service by calibrating the skills of Customer Service Reps
- Solution specific to you and your product (Benefit Generator)
Contact us for further information
Focus: Quality @ Kloog
The offshoring industry has been guilty of ignoring the business practices that have differentiated large companies from global leaders over the last 20 years. Actual methodology has been replaced by the large words and numerous plaques on the wall. At Kloog we add value to our clients and aim to bring client satisfaction and quality delivery at ground breaking levels, bringing maturity to the offshoring industry. 
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IT services exports, accounting for 55-57 percent of total exports, are growing at an estimated 36 percent and are expected to reach USD 18.1 billion in FY2007. Newer areas of application and infrastructure management, testing, etc. are gaining traction, with their share in the business-mix growing steadily. BPO continues to grow in scale and scope, with fi rms increasingly adopting a vertical focused approach. Total exports for this segment are expected to exceed USD 8.3 billion in FY 2006-07, growing by 32 percent over the previous year. Source: Nasscom
