Quality @ Kloog

The offshoring industry has been guilty of ignoring the business practices that have differentiated large companies from global leaders over the last 20 years. Actual methodology has been replaced by the large words and numerous plaques on the wall. At Kloog we add value to our clients and aim to bring client satisfaction and quality delivery at ground breaking levels, bringing maturity to the offshoring industry.

 

In most outsourcing domains it has been very challenging to measure the actual benefits to the client. The general cost-centric attitude has created an atmosphere of performance metrics based solely on savings, ignoring customer satisfaction.

 

Such a model must come across serious roadblocks affecting profitability and ultimately fail—leading to the client searching for a new offshoring partner. Unfortunately, if the basis of the model remains the same as before, this too is doomed to failure.

 

This is an additional reason to switch to the Kloog Offshore Service model, where our six sigma initiative is the foundation of all our domain specific operational models, with the emphasis on ‘service’—both to the client and customer. This forms our underlying approach to all facets of our business. By the analysis and design of efficient and robust processes we are able to keep costs at a minimum with levels of productivity far ahead of industry standards.

 

It was our six sigma mentality that led us to recently start an Enterprise Business Process Architecture (EBPA) initiative. As Kloog is involved in multiple outsourcing domains and has been growing at a staggering rate, this initiative along with six-sigma has helped us to create:

  • Well defined enterprise-wide business processes and traceability.
  • Clearly defined process hand-offs (roles and responsibilities)
  • Effective change management procedure